Skype for business conversation history not saving

To determine the number of folders in the userвЂ™s mailbox, use remote PowerShell to run the following Exchange command:В (get-mailboxfolderstatistics ).count IfВ a high number of folders are verified, have the user reduce the number of folders in their mailbox.

However, the request may time out if the user is close to the threshold, because a high item count may also increase processing time. There's a 1000-folder limit for EWS requests. If the user has a high folder count in their mailbox, EWS requests may time out. Outlook must be running and have the user's Exchange email set as the default account. Note If these options are unavailable, they may be restricted by a Group Policy setting or by the client policy that's applied to the Lync user. Make sure that the Save IM conversations in my email Conversation History folderВ check box is selected. Under Personal Information Manager, make sure that Microsoft Exchange or Microsoft Outlook is selected. Locate Skype for Business/ Lync Client > Options > Personal. I checked the Save IM box, backed up, deleted the Conversation History folder, run outlook /resetfolders but it still does not show up for that particular week (lets say 10-17th April). Checked in both skype and Outlook history, its not there. Make sure that the client options are configured to save the conversation history: I have an issue where the conversation history is not saved for a period of time (a week). As long as EWS or MAPI shows StatusВ OK, go on to the following troubleshooting steps. NoteВ The conversation history feature uses EWS to create and save the folder. IfВ neither EWS InformationВ nor MAPIВ InformationВ show StatusВ OK, the issue is related to Lync or Exchange integration.В For information about troubleshooting this issue, see KB 3120929 Lync/Skype for Business client can't connect with Exchange in Office 365 Dedicated/ITAR. To do this, see Skype for Business downloads and updates.Дetermine whether the Lync client is integrated with Exchange by viewing the client configuration information. Will open a case to troubleshoot further. Make sure that the Lync client has the most recent update. Re: Server side Conversation History not working for Mac/ Mobile clients Thanks for your input Thomas Binder, but I tested this against a Skype Online account too. There are lots of folders in the mailbox. The applicable option is disabled on the client. The Exchange Web Services (EWS) service or MAPI integration fails. This issue occurs for one or more of the following reasons: In Microsoft Office 365 Dedicated/ITAR, you discover that the Lync/Skype for BusinessВ conversation history isn't saved in Microsoft Outlook. Microsoft Business Productivity Online Dedicated Microsoft Business Productivity Online Suite Federal More.

Skype for business conversation history not saving